We aim to offer our clients a friendly and efficient service. During the course of the matter, if there is any aspect about which you are concerned or require clarification, then please raise it with the person who is handling the matter, with a view to the matter being resolved quickly. If you remain concerned or we could not agree an appropriate course of action, then your complaint Would be referred to the firm’s client care partner for Pine Legal , who will contact you, and attempt to resolve the matter to your satisfaction. 

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The firm has a Complaints Procedure document, which is available on request, and which would be sent to you should you make a complaint. Your right to complain might relate to the way in which your matter is being handled, or about a bill that we issue. In the case of a complaint about a bill, there might also be a right to object to the bill by applying to the court for an assessment of the bill under Part 111 of the Solicitors Act 1974. However, we would point out that if all or part of a bill remains unpaid, we may be entitled to charge interest – any such entitlement would be set out in our Terms and Conditions of Business and/or on the reverse side of the bill.

 

If you remain dissatisfied at the end of our complaints process, you would then be at liberty to contact the Legal Ombudsman at Legal Ombudsman, PO BOX: 6806, Wolverhampton, WV1 9WJ 

Email: enquiries@legalombudsman.org.uk Tel: 0300 555 0333 www.legalombudsman.org.uk

 

That organisation is the statutory body to whom you may refer your complaint once we have concluded out professional obligation to try to resolve it.  The time limits for referring a complaint to the Legal Ombudsman will not later than one year from the date of the act or one year from the date when the complainant should have realised that there was cause for complaint.